Frequently Asked Questions

How do I contact customer service?

Email: [email protected]

Call: 646-838-5221 (Monday-Friday 10am-5pm)

Chat: HERE 



How do I exchange an item for another size?


Contact us through any of the above three ways (phone, email, or chat) and we will help 

coordinate an exchange.



How do I return and item for a refund?


Simply affix the return label included on all domestic shipments and ship it back via UPS. You 

can also return your item in-store if more convenient!



How can I cancel an order?


Please reach out to us via email, phone or chat to cancel an order after it is placed. 



How do I know if my order shipped?


Once you order has been processed, you will receive an email confirming the shipment and your 

tracking number will be included.



How can I inquire about the fit of a garment 

and sizing?

Please contact Whitney from our Customer Service Team: email, call, or chat!



How do I know if an item is final sale?


Items that are discounted 40% off or more from the original price are final sale. 



How can I ask a question about my order?

Please contact Whitney from our Customer Service Team: email, call, or chat!



Do you have any brick and mortar stores?


Yes! We have two permanent stores located at 403 Broome St. NYC, and 58 Newtown Lane, East 
Hampton.